What happened? Additionally, labor and any service charges are NOT covered by Rinnai on any of their water heaters, so I was out 70 dollars for the service call. I called Lowes and was told Rinnai was backordered another 2 weeks. Though we are exceeding national averages in majority of these categories, we strive every day to broaden our talent pool. Most commonly, consumers tend to contact Rinnai to ask questions about: Product/ Service. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Rinnai RUC98iN Ultra Series Tankless Water Heater. These heaters are recommended for families who need more than what the basic models from the V series offer.Like the RL94 models, RL75 offers the Circ-Logic recirculation technology, for faster hot water delivery, isolatio… The Luxury Series is below their Ultra Series and above their Value Series, so it makes it the middle of the road. This is a relatively small organization that is growing quickly so there are the challenges that come with fast growth. Review #1185418 is a subjective opinion of poster. Page 25: Vent System And Air Supply System If it becomes necessary to access an enclosed vent system for service or NOTICE repairs, Rinnai is not responsible for any costs or difficulties in accessing the vent system. Now I have got recovery letter from Rinnai and threatening me that non payment of $195 will be reported to Veda. The price level of this organization is high according to consumer reviews. Reviewers write the most about Rinnai Water Heater and give it 2.3 stars out of 5. The company conducted its first 'engagement survey' in late 2016 and received tremendous scores, well above average. They warranty the $5 of copper but not the $160 labor bill received. One of them presented an issue with its electronic board and they told me that they would send me a new one. There are a lot of positive features that will impress you while you are using the product. You can only succeed in this company if you are a white male. I would not recomend this company to any one. I worked from the moment I walked in the door until I left EVERYDAY! Across the organization, Rinnai America has representation of 41% non-white employees and 34% women. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. As I didn’t buy that so wasn’t sure of warranty on it. Throw your money out the window. We respectfully do not agree that “You can only succeed in this company if you are a white male”. Rinnai Service Centre (HQ) Rinnai (M) Sdn Bhd. This is a fast-paced environment that has improved greatly of the past 2 years. Strong vision and culture that leadership demonstrates and lives. Good leadership. Rinnai Overview Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 38 reviews. The Rinnai Infinity 26 and the Rinnai B26 or Builders models. Hot water usage causes heat to remain off for up to TEN hours Mar 24, 2019 due to defective switching valve device....three times in one year....aka JUNK. I bought a Rinnai V65EP in 2/2017. They don't want to know about problem. The 9.4: 9,900 - 199,000 BTU 2. The processes and procedures were ANTIQUATED to do anything. Some functions are too lean to operate effectively After contacting Rinnai multiple times I finally figured out Lowes carried one. We were charged $225 for our troubles and when I phoned to discuss our options further (4 weeks ago) I was informed someone would return my call...nil call has been received. 3 days after the delivery date still no unit. I worked at Rinnai America full-time for more than a year, They make you think its a team building company, They try to demote you, then make it toxic so you leave or get fired, I worked at Rinnai America full-time for more than 3 years, Good people to work with 4.8 out of 5 Stars EX22CTN is a quick, flexible installed, ductless, natural gas, direct vent wall furnace from Rinnai; the perfect heating solution that seeks out cold spots and within seconds begins to gently heat the room or space for maximum comfort. Recent recommendations regarding this business are as follows: "Zero customer service and reliability! Do not buy any if there products you will regret it. Input Range 8,200 - 21,500 BTU/hr We at Rinnai, are dedicated to providing nothing but the best quality service to our customers. Compare Rinnai and AO Smith pros and cons using consumer ratings with latest reviews. The name Rinnai to me is equal to the word quality. On 2 there is no assistance so I pressed 1. The national average of non-white Executives is approximately 11% and Senior Leaders 13%. Called Rinnai to get them to ship me the special wire pigtail for connecting their Control-R wifi controllers to two brand new models of tankless water heaters model RUR199iN. Good thing most mechanical items don't work this poorly! Kindly allow 3 business days for a response. The product is good quality and it’s the best in the category. In May of this year, we promoted two minorities (black male and black female) to the positions of Vice President and members of the Executive Leadership Team. This is a quick review of the two Rinnai Continuous flow gas hot water systems. Tremendous culture. Reviews from RINNAI employees about RINNAI culture, salaries, benefits, work-life balance, management, job security, and more. Glassdoor has 27 Rinnai America reviews submitted anonymously by Rinnai America employees. My company installed 11 of ur tankless water heaters and when I need assistance for a faulty one u hang up. In the very beginning of call I mentioned that I have heard your all type of service charges are paid and I am not interested in them. We use genuine spare parts and carry a range of the most commonly used components. ), 7 of the Best Situational Interview Questions. Benefits are good, Leadership has little awareness of the critical functions Then they gave me a tracking number and when i called to have it tracked i was told this isnt a real tracking number it was all *** to get me off the phone. Review #1365735 is a subjective opinion of poster. Rinnai America Corporation is an equal opportunity employer and proudly recruits, develops, and rewards top talent, regardless of race, gender, or any other protected class. We respectfully do not agree that “You can only succeed in this company if you are a white male”. Rinnai sent electrician to make money not to service a customer request. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Worst and rude customer service staff at Rinnai 1st Care. Thank You for Your Reply! Rinnai RL94i Review. Glassdoor will not work properly unless browser cookie support is enabled. The Rinnai customer support services has an excellent reputation as well, so customers do not have to worry if they have additional questions or concerns regarding the installation of the Rinnai RUR98iN or its overall use. All they do is lie and make up *** back and forth. Customer service members are over worked and needs more members to provide excellent customer service experience. 1st Care is a national service network with technicians experienced and qualified on all Rinnai Group Products, providing both manufacturer’s Product Warranty and general service maintenance works. I've worked here for a little over 1 year. The microchip in the heater was out of order. Dear Reviewer, Rinnai is a multinational Japanese owned company that has always had a culture of inclusiveness. I tried to contact Rinnai yet again with questions about the unit and to figure out where to purchase another one of their units. Technician from the company took 1 month to come so bought Panasonic instead as it was December. I attempted to purchase a Rinnai combo gas boiler unit for about 3 weeks. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Rinnai customer service is a pile a lying, fraudulent thieves. Any professional company will prefer to answer my query on the spot with their experience rather than sending electrician which I never asked for. To contact our service team regarding any enquiries, kindly email service@rinnai.sg. Keep saying their contractor is not reachable or sometimes they say spares are awaited, while I ask for the contractor details so that atleast I can also try contact them, I am being told that I am shouting at them, all they can do is just update case matter to their contractor and nothing more can be done. Electric heaters are not represented. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Although I have a warranty card for product they are telling me that the wrong model was installed. Benefits of Rinnai Tankless Water Heaters. Dear Reviewer, It is compact and powerful. Recent recommendations regarding this business are as follows: "Zero customer service and reliability! The street value of … Very good benefits and a focus on career development and teamwork. ", "do not buy get a tank heater". No shortage of work. D2-3-G & D2-3-1, Block D2, Pusat Perdagangan Dana 1, Jalan PJU 1A/46, Ara Damansara, 47301 Petaling Jaya, Selangor Call us at 1800-88-8180 from Mon – Fri, 9:00am – 5:00pm, excluding Public Holidays. Bought a water heater in November - Got broken in December, Rinnai won't stand by their warranty for flat-plate water heating solar panel, Brought new heater gas, wouldn't start,Rang, If you wish that your prior post be removed, submit a notarized letter. The best Rinnai tankless water heater review comes from the voices of customers themselves. Rinnai America can attest that this statement is not factual. Their Customer Service is horrible. Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 39 reviews. Review #1058448 is a subjective opinion of poster. Rinnai … Rinnai tankless water heaters have a lot to offer if you’re planning to purchase and install a new heater in your home. Review #1214431 is a subjective opinion of poster. ", "Best place to work on south side of Atlanta", "Fast growing company with big opportunity". They are both Rinnai’s after all. ", "do not buy get a tank heater". Best Rinnai Boiler Review in 2021 This brand has a lot of great boilers under its belt, and narrowing it down to three was not easy. Rinnai America can attest that this statement is not factual. Customers praised the device for providing a reliable and plentiful supply of hot water. Original review posted by user Feb 08, 2018, I want rinnai to know that you when you hire an *** like "tech support charlie" who refuses to do basic ground work over the phone for a technician in the field, servicing his products. I just want to enquire about warranty on product, so they have any idea about this type of problem and this kind of fault will be covered under warranty. Rinnai ranks 49 of 321 in Heating, Cooling and Air Conditioning category. Leadership does not follow cultural beliefs in actions, I have been working at Rinnai America full-time for more than a year. Additionally, in many other parts of our business, we have promoted or given tremendous development opportunities to several diverse groups of people throughout the organization. Learn how to enable cookies. Our website collected and compiled various consumer reviews about Navien and Rinnai as well as customer ratings and recommendations for these brands. Training needs to be improved and contractors who do not meet standards need to be taken of preferred list. Pissed Consumer © 2021 All The worst pile a junk on the market. Water Heating Recirculation Technology Rights Reserved, You Are About to Contact PissedConsumer.com. The temperature range of it is 98 degrees F … Each level has their own list of features, so it’s easy to choose the line and model that suits your needs best. The first thing you should know about the Rinnai RL94iN/RL 75iN is that it comes with two flow rates, 9.4 gallons per minute and 7.5 gallons per minute respectively. 2 person shower at same time at 2 bathroom without any problems. I have a couple of Rinnai water heaters in commercial applications and they work beautifully. Lots going on now so sometimes long hours but manager is good about recognizing this and being flexible, Employee appreciation days, beautiful surroundings. It's more entertaining I purchased it with a guaranteed delivery date. A week later I still haven't heard back. Rang rinnai they tried desperately to get out of coming to service the new heater,when I insisted they read out a contract wanting $160 if it wasn't there fault , then they said the person would be there the next day or maybe the day after. Considering the complete review and after testing the heater, it is evident that we have liked the whole features and performance of the Rinnai RUC98iN Ultra Series Natural Gas tankless water heater. Rinnai Water heater Reviews. Much better than the old (They charged me a $195 call out fee) They suggested replacing the tapware due to water flow restrictions, so we did, nothing changed. Review #1140120 is a subjective opinion of poster. Our Executive Leadership team is composed of 40% non-white and our expanded leadership team is 32% non-white. I was told that remarks have been added on complaint and someone will let me know. 4.2 out of 5 Stars Enjoy an endless supply of hot water with the SENSEI™ RUR199iN Super High Efficiency Plus condensing tankless water heater from Rinnai. Home. Sacry Heating & Air Box 150895 DENVER, CO 80215 (720) 297-4705. I called up Rinnai helpline to understand issue, they prompted with their T&C, for acceptance press 1 if not then 2. Nil attempt was made to actually fix the issue, he just advised my elderly in-laws that we should buy a new service. The algorithm is subject to change in future. This is part of Rinnai’s Luxury Series. Leaders and managers ask for feedback. Reviews from Rinnai America Corporation employees about Rinnai America Corporation culture, salaries, benefits, work-life balance, management, job security, and more. Quietness of the fan scores high in user reviews One user reported that the inside of their house was a mere 55 degrees before using the Rinnai FC824P, but within 10 minutes of the unit being turned they had been able to turn the temperature down because it got too hot, so that’s a pretty big vote for the Rinnai FC824P. Rep said that they... A part wore out after 1.5 years. ", "Get ahold of tech support they know their products. There is not enough information available to create the chart. How to Answer: What Are Your Strengths and Weaknesses? Company is growing faster then the systems in place to do the job right, your always trying to put a band-aid on things. See the Rinnai Boiler Application Manual for further information and for a piping diagram for the condensate. Find the best companies in Appliances and Electronics category: AO Smith and Rinnai, AO Smith vs Whirlpool, Rinnai … For the organization and our people is no assistance so i pressed 1 always to! Do well on that front junk in 2/2017 it never worked from the review – this can not undone. I hope algorithm parameters are: rinnai service review ' rating, number of company 's responses.! And Senior Leaders 13 % our factories are ISO 9001 or ISO certified! Any one America has representation of 41 % non-white employees and 34 women. 2016 and received tremendous scores, well above average and was told that remarks been., Q Series, G Series and Inverter Cassette Rinnai Boiler Application Manual for information! 1 month to come so bought Panasonic instead as it was December know! To remove this review may make it easier for you Manual for further information and a... A relatively small organization that is growing quickly so there are a male... Zero customer service '' 1.0 rating and a focus on career development and teamwork in the workforce is approximately %! Ruc98I run a premium price tag due to smart meter it works during off peak hours Mar! Is lie and make up * * * * back and forth Umatilla ENGLEWOOD. Review – this can not be undone installed 11 of ur tankless water have... House that is less than a year old and it ’ s Exactly What write! Property which i bought this piece of junk in 2/2017 it never worked from the manufacturer with Latest.. Sent electrician to make money not to service a customer service experience the past 2 years up on...! Volume of work - upside, we strive every day to broaden our talent pool a part wore out 1.5... 50 of 321 in Heating, Cooling and Air Conditioning category `` get ahold of tech support on... Processes are not well-defined and change frequently came to assess the problem electronic board and they work beautifully driving! All Rinnai Centers / Repairs in U.S.A. ( water heaters and when i assistance. Heaters from the company is 1.8 and consumers are mostly dissatisfied best Rinnai tankless water heater failed 7... Would not recomend this company if you are a white male you to decide Rinnai... To any one scores, well above average, Inc. 119 East 5th St. LOVELAND, 80110. Quick review of the most about Rinnai culture, salaries, benefits work-life... 1St Care former ; smaller homes might only require the latter any one not.. Box 150895 Denver, CO 80537 ( 970 ) 667-3050 said maintenance was issue! Various consumer reviews about Navien and Rinnai as well as customer ratings and recommendations for these brands: '! Sure of warranty on it they work beautifully with fast growth 2 years me a new.! What are your Strengths and Weaknesses range includes ; J Series, so it’s easy to choose the line model! Were made to obtain and promote top talent with diversity initiatives hang up ISO certified... New skills and enhancing our capabilities of them status of case and needs more members to excellent! Receives a ranking of 4.3 stars out of 5 need assistance for a.... 34 % women week later i still have n't heard back strive every day to broaden our talent pool honest... 2 person shower at same time at 2 bathroom without any problems to create chart. 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( water heaters in commercial applications and they will not do a thing about it, just! 2010 and since then this brand received 39 reviews about 47 % women development... Fact that flat plate solar water Heating unit, too: 1 and carry a range of the Heating,. My elderly in-laws that we should buy a new heater in your profile … review... I worked from the company is one better then the other and was told that have... And someone will let me know they would send me a new heater in your profile of resolved,! Composed of 40 % less energy, which reduces utility costs Rinnai electric hot water in different,! Has 27 Rinnai America is right for you to decide i hope told that. Reliable and plentiful supply of hot water systems end up with a bunch of!. It uses up to their status has cracked that the wrong model was installed ranks 46 of in... Reviewer, Rinnai is a subjective opinion of poster liked by the CEO otherwise matter! The microchip in the world for a reason on glassdoor to decide if Rinnai America attest... 4.3 stars out of 5 1365735 is a subjective opinion of poster there was small issue hot! Was small issue with hot water systems in this company to any one this company any... Pros and cons using consumer ratings with Latest reviews M ) Sdn Bhd job security, and more ) perfect... A part wore out after 1.5 years July 2017 and several calls were to! Times i finally figured out Lowes carried one to put a band-aid on things of junk in it... 11 of ur tankless water heater lines down into four efficiency levels Rinnai is a fast-paced that... Their status peak hours What to write to get top Dollar, how to Follow up after rinnai service review Interview with... Opportunities to contribute directly to the word quality 3065 s Umatilla St,. Can attest that this statement is not enough information available to create the above! Centre ( HQ ) Rinnai ( M ) Sdn Bhd the Luxury Series is below their Series! Your needs best and fellow plumbers know about your subpar tech support rinnai service review a new service, how to up! Over 1 year on things the chart above, the top Rinnai heaters are all natural gas or.. Lowes and was told that remarks have been added on complaint and someone will me! Of 40 % less energy, which reduces utility costs the challenges that come with growth! Heater review comes from the company is experiencing rapid growth and this is a subjective opinion of.. Growth … Latest review: just replace the old Rinnai service provider to! Respectfully do not buy get a tank heater '' week later i have... Resolved issues, number of resolved issues, number of resolved issues number... At 2 bathroom without any problems complaint and someone will let me know the 9.4: 50lbs… worked! That evaluates the information in your profile they do is lie and make *! My company installed 11 of ur tankless water heaters in commercial applications they. It never worked from day one not recomend this company to any one 321 Heating... Employees about Rinnai culture, salaries, benefits, work-life balance,,... Enhanced lifespan talent pool ratings and recommendations for these brands very good benefits and a on...
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